Frequently Asked Questions
Orders & Shopping
How do I place an order? Browse our store, select your product, choose your options, and click "Add to Cart." When ready, proceed to checkout and follow the steps to complete your purchase.
Can I cancel or modify my order? We process orders quickly. If you need to cancel or make a change, please contact us at Support@homesmack.com as soon as possible. We cannot guarantee changes after an order is confirmed.
How will I know my order was received? You will receive an order confirmation email shortly after placing your order. Please check your spam folder if you don't see it.
Shipping
How long does shipping take? Orders are processed within 1–3 business days. Estimated delivery times are 5–12 business days within the United States and 10–21 business days for international orders.
Do you offer tracking? Yes. Once your order ships, you will receive a confirmation email with tracking information where available.
Do you ship internationally? Yes, we ship to select international destinations. Shipping costs and delivery times are calculated at checkout.
Returns & Refunds
What is your return policy? We offer a 30-day return policy from the date you receive your item. Items must be unused, in original condition, and in original packaging.
How do I start a return? Email us at Support@homesmack.com with your order number and reason for return. Do not send items back without contacting us first.
When will I receive my refund? Once your return is received and approved, your refund will be processed to your original payment method within 10 business days.
Can I exchange an item? The fastest way is to return the original item and place a new order for the replacement.
Products
Are your product images accurate? We do our best to show accurate photos. However, colors may vary slightly depending on your screen settings.
Do you restock sold-out items? We regularly update our inventory. Contact us at Support@homesmack.com to ask about a specific item.
Contact & Support
How can I reach customer support? 📧 Email: Support@homesmack.com 📞 Phone: (888) 866-7985 📍 Address: 5524 N Luna Ave, Chicago, IL 60630, United States
We aim to respond to all inquiries within 1–2 business days.